1. About Kape Kayoe

Kape Kayoe ("we," "us," or "our") is a local specialty coffee shop committed to crafting quality handcrafted beverages, espresso blends, comfort foods, and pastries. These Terms & Conditions ("Terms") govern your access to and use of our website, ordering platform, and storefront services.

2. Use of the Website

By accessing or placing orders through this website, you confirm that you are at least 18 years old or are using the service under the supervision of a parent or legal guardian. You agree to use the website solely for lawful purposes and in accordance with these Terms.

You will not provide false or misleading contact, address, or payment details.

You will not attempt to interfere with the proper functioning, security, or data integrity of our servers and online ordering infrastructure.

You will not place fraudulent, speculative, or false orders.

3. Customer Accounts

When creating an account with Kape Kayoe, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach. We reserve the right to suspend or terminate accounts that violate our policies or demonstrate abusive behavior.

4. Products and Availability

All menu items, beverages, flavor syrups, beans, and food products are subject to daily ingredient availability. While we make every effort to display accurate stock and live availability, high-demand items may occasionally run out. If an item in your order becomes unavailable before preparation, our team will promptly notify you to arrange a suitable substitute or refund.

5. Orders

Placing an order constitutes an offer to purchase the specified items. An order is confirmed once it is accepted by our barista team and assigned an order tracking reference. We reserve the right to decline or cancel orders due to pricing inaccuracies, payment authorization issues, out-of-radius delivery locations, or adverse weather conditions.

6. Prices

All prices listed on our storefront are in Philippine Pesos (PHP / ₱) and include applicable taxes unless expressly noted otherwise. Item prices, drink customization add-ons (such as extra espresso shots, oat milk, or syrup pumps), and delivery fees are calculated accurately on the server prior to checkout completion. We reserve the right to update prices periodically without prior notice.

7. Payments

We currently accept Cash on Delivery (COD) for eligible delivery orders and Cash on Counter Pickup for eligible pickup orders. We do not currently process online card or electronic payment transactions through the website.

8. Pickup Orders

For Counter Pickup orders, your drinks will be prepared and staged at our pickup counter located at Taywanak Ibaba, Alfonso, Cavite. Please present your order tracking number or full name upon arrival. We strongly encourage picking up beverages promptly after the "Ready for Pickup" notification to enjoy them at peak freshness and optimal temperature.

9. Delivery Orders

Delivery is available within our designated service radius from our store at Taywanak Ibaba, Alfonso, Cavite. Delivery fees are calculated based on road distance to your pinned delivery location. Estimated delivery times are provided as guidelines and may vary due to traffic conditions, weather events, or high store volume. Customers must ensure that a recipient is available at the delivery location to receive the order.

10. Cancellation and Refunds

Because our beverages and fresh food items are made to order, orders cannot be cancelled once our baristas have begun drink preparation. If there is an issue with your order (such as missing items, incorrect drink customization, or quality concerns), please contact our counter team immediately upon receipt with your order reference number so we can make it right.

11. Promotions and Discounts

Promotional codes, seasonal specials, and discount offers are subject to specific terms, validity dates, and usage limits. Promotions cannot be combined unless explicitly stated and cannot be redeemed for cash value.

12. Allergies and Product Information

Our coffee bar handles dairy, plant-based milks (oat, almond, soy), nuts, gluten, and other potential allergens. While we observe proper food handling and sanitization procedures, cross-contact between ingredients may occur. If you have severe food allergies, please inform our staff or exercise caution when ordering.

13. Intellectual Property

All content on this website—including the Kape Kayoe name, logo, menu branding, graphics, product photography, text, and software code—is the property of Kape Kayoe and is protected by intellectual property and copyright laws. Unauthorized reproduction, modification, or distribution is prohibited.

14. Website Availability

We strive to provide uninterrupted access to our website and online ordering platform. However, temporary downtime may occur for routine maintenance, server updates, or unforeseen technical issues. We are not liable for any temporary unavailability of the website.

15. Third-Party Services

Our website integrates third-party services, including mapping APIs, payment processors, and SMS delivery gateways. Your interactions with third-party providers are subject to their respective terms and service agreements.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Kape Kayoe and its owners, staff, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or purchased products, exceeding the total amount paid for the specific order in dispute.

17. Changes to These Terms

We reserve the right to revise or modify these Terms & Conditions at any time. Any changes will be posted to this page with an updated "Last Updated" date. Continued use of our website after modifications constitutes your acceptance of the updated Terms.

18. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, handle, and protect your personal information.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal actions or proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

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