Privacy Policy

Welcome to Kape Kayoe ("we," "us," or "our"). We respect your privacy and are dedicated to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access our website, use our online ordering platform, or interact with our storefront services. By accessing or using our website and ordering services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We collect information necessary to fulfill your beverage and food orders, maintain customer accounts, and provide responsive customer service:

Contact & Account Details: Name, email address, mobile phone number, and account login credentials.

Order & Delivery Information: Delivery address, pinpoint location coordinates, counter pickup preferences, order history, and beverage customization notes.

Technical & Usage Data: IP address, device type, browser specifications, and interaction timestamps gathered to optimize website stability and ordering workflows.

We use the collected information for specific, legitimate operational purposes:

Processing, preparing, and fulfilling your pickup and delivery orders.

Calculating accurate delivery distances and route fees.

Sending order confirmations, tracking updates, and readiness notifications.

Providing responsive customer support and handling order inquiries.

Improving our website performance, menu offerings, and counter workflows.

Detecting, preventing, and addressing fraudulent transactions or security issues.

We process your personal data under one or more of the following lawful bases in compliance with applicable data privacy laws:

Contractual Necessity: To fulfill our obligation to prepare and deliver your orders or maintain your registered user account.

Consent: Where you have explicitly opted in to promotional updates or specific optional features.

Legitimate Business Interests: To improve our service offerings, prevent abuse, and safeguard our technical infrastructure.

Legal Obligations: To comply with applicable tax, accounting, and consumer protection statutory requirements.

Our website utilizes essential cookies and local browser storage to maintain your active shopping cart, remember authentication sessions, and store location preferences. You can adjust your browser settings to refuse cookies, though certain storefront capabilities (such as persistent shopping cart items or auto-login) may be limited as a result.

We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted service partners required to execute store operations:

Delivery Partners & Riders: Name, contact phone number, and delivery address strictly for the purpose of dispatching and delivering your order.

Payment Gateways: Necessary transaction identifiers to securely authorize and verify digital payments.

Hosting & Infrastructure Providers: Secure cloud infrastructure operating under strict confidentiality and security protocols.

Legal Authorities: When required by lawful process, warrant, or regulatory requirement.

We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, including satisfying legal, accounting, or reporting obligations. When an account is closed or data is no longer required, it is securely deleted or anonymized.

We implement comprehensive technical and administrative security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. All web traffic is encrypted via Transport Layer Security (TLS/HTTPS), database records are safeguarded by strict access policies, and passwords are cryptographically hashed.

Under Philippine Data Privacy Act of 2012 (RA 10173) and applicable privacy regulations, you are entitled to the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.

Right to Rectification: Request correction of inaccurate, outdated, or incomplete data.

Right to Erasure / Blocking: Request deletion of your personal data under valid circumstances.

Right to Object: Object to processing of personal data for direct marketing or unauthorized purposes.

Right to Data Portability: Obtain an electronic copy of data you provided to us.

To exercise any of your privacy rights, or if you have questions regarding your personal information, please submit a written request via email to our Data Protection representative at sample@gmail.com. We will respond to verified inquiries within the timeframe prescribed by applicable law.

Our website and ordering services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information without consent, please contact us promptly so we can take immediate corrective measures.

Our website may contain links to third-party services (e.g. social media pages or payment processors). We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy notices of any third-party website you visit.

We may update our Privacy Policy periodically to reflect changes in our operational practices or legal requirements. When updates are published, the "Last Updated" date at the top of this page will be revised. We recommend checking this page periodically to stay informed of our privacy protections.